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ORDER TRACKING
ORDER TRACKING
Thank you for placing an order on deuxpardeux.com.
If you wish to know the status of your shipment, please enter your CANADA POST, USPS or UPS tracking number sent to you by email.
CANADA POST SHIPMENT
Canada Post Tracking Number – delivery within Canada only
UPS SHIPMENT
UPS Tracking Number
USPS SHIPMENT
USPS Tracking Number
SHIPPING AND DELIVERY
CANADA
Free shipping for orders over $150 before taxes. Only a standard delivery service is free. If you wish to receive your order faster, express delivery costs must be paid by the customer.
| Standard delivery – 5 to 10 business days | Express delivery – 2 to 3 business days | |
|---|---|---|
| 1$ - 149.99$ | 10$ | 15$ |
| 150$ and more | Free | 15$ |
STANDARD DELIVERY
For orders under the $150 before taxes, a flat rate of $10 will be charged automatically plus applicable taxes.
SHIPPING TIMES
Please allow up to two (2) business days for processing your order, to which you must add the shipping time based on location. Delivery is usually completed within five (5) to ten (10) business days.
EXPRESS DELIVERY
For express delivery, regardless of the amount of the order, a flat rate of $15 will be charged automatically plus applicable taxes.
SHIPPING TIMES
Please allow up to two (2) business days for processing your order, to which you must add the shipping time based on location. Delivery is usually completed within two (2) to three (3) business days.
DELIVERY ADDRESS
The delivery can be made at a residential address, an office or the address of your choice. However, it should be noted that PO boxes are not eligible for delivery
TRANSPORTER
Shipment of orders is provided by Canada Post and is performed across Canada. In case no one is present at the time of delivery to the address provided at time of order, Canada Post is committed to leave the package at the post office nearest you. In this case, a card "Delivery Notice" will be left at the door including the information necessary to collect your parcel.
ORDER TRACKING
When your order is shipped, you will receive an email at the email address provided at time of order. This email will confirm that your order has left our distribution center and provide the tracking number to use so that you can track the progress of your package to its destination.
UNITED STATES
Free shipping for orders over $150 before taxes, except the following states: Alaska, Puerto Rico, Hawaii and Guam. Only a standard delivery service is free. If you wish to receive your order faster, express delivery costs must be paid by the customer.
| Standard delivery – 8 to 10 business days | Express delivery – 2 to 3 business days | |
|---|---|---|
| $1 - $149.99 | $10 | $25 |
| $150 and more | Free | $25 |
STANDARD DELIVERY
For orders under the $150 before taxes, a flat rate of $15 will be charged automatically plus applicable taxes.
SHIPPING TIMES
Please allow up to two (2) business days for processing your order, to which you must add the shipping time based on location. Delivery is usually completed within eight (8) to ten (10) business days.
EXPRESS DELIVERY
For express delivery, regardless of the amount of the order, a flat rate of $25 will be charged automatically plus applicable taxes.
SHIPPING TIMES
Please allow up to two (2) business days for processing your order, to which you must add the shipping time based on location. Delivery is usually completed within two (2) to three (3) business days.
DELIVERY ADDRESS
The delivery can be made at a residential address, an office or the address of your choice. However, it should be noted that PO boxes and commercial addresses are not eligible for delivery.
TRANSPORTER
Shipment of orders is provided by USPS and is performed throughout the United States.
ORDER TRACKING
When your order is shipped, you will receive an email at the email address provided at time of order. This email will confirm that your order has left our distribution center and provide the tracking number to use so that you can track the progress of your package to its destination.
INTERNATIONAL SHIPPING
SHIPPING RATES
All cost related to custom duties and VAT are entirely at the customer charge. They are not included in your invoice. They will be collected by the carrier upon delivery.
SHIPPING TIMES
Please allow up to two (2) business days for processing your order, to which you must add the shipping time based on location. Delivery is usually completed within five (5) to ten (10) business days.
DELIVERY ADDRESS
The delivery can be made at a residential address, an office or the address of your choice.
TRANSPORTER
Shipment of orders is provided by UPS and is limited to certain countries.
ORDER TRACKING
When your order is shipped, you will receive an email at the email address provided at time of order. This email will confirm that your order has left our distribution center and provide the tracking number to use so that you can track the progress of your package to its destination.
RETURNS
RETURNS
You can return any items purchased online within thirty (30) days following the reception of your order, provided that these items are returned in their original condition: unwashed, unworn, unaltered, with its price tag and in its original packaging. Shipping and sales tax on shipping are not refundable.
To proceed with your return request, you simply have to send us an e-mail at ecommerce@deuxpardeux.com including the reason for the return and the original online transaction number. We will then email you a prepaid shipping label and a “return number” that you must write onto the return package.
Any item reduced by fifty percent (50%) or more is considered a final sale. As a result, we do not accept returns on these items. In addition, no price adjustment shall be granted for a purchase online. In the event of an error on the product(s) or a manufacturing defect, we will accept the return and we will assume the cost of returning the reduced item(s).
We will cover the shipping cost for returns in Canada and in the US.
If you need to exchange item(s), you first have to return the selected item(s) and proceed to make a new order.
Please note that only items purchased from this site are applicable to this return policy. If you purchased a Deux par Deux item from a retailer other than deuxpardeux.com, please contact this retailer directly.
All packages must be returned to:
DEUX PAR DEUX
Online store
225 Chabanel West, suite 800
Montreal, QC H2N 2C9
CANADA
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